Privacy policy
What Awning collects when you book, sign in or list a business, why, who else sees it, and how to have it removed.
Who we are
Awning (awning.help) is a catalogue where people book local services, classes and rentals, on the website or through an AI assistant such as ChatGPT or Claude. Questions about your data: support@awning.help.
What we collect
When you book
Your name and at least one way to reach you (email, phone or Telegram), the time and service you chose, and anything you add yourself: a note, answers the business asks for, an address for a delivery. You can book without an account.
When you sign in
The address you sign in with, confirmed by a one-time code, or your Telegram, Google or Facebook account if you choose those; from Google or Facebook we receive only your name, your email address and an account number that tells us it is you again. If you use a passkey (Face ID, Touch ID or a security key), we store only its public key; your fingerprint or face never leaves your device. We keep which assistants and apps you allowed to act for you, so you can sign them out.
When you list a business
What you tell us about it: name, description, address, services and prices, opening hours, staff names, photos and contact details, and the history of your application.
When you leave an application on the website
The business name, your name and your email address.
When you visit
We count page views on our own server: the day, the page, the website you came from (only its name) and whether the visit came from a person, an assistant or a search engine. For people in a browser we also run Umami, a privacy-focused analytics tool hosted by us, which does not use cookies. Our servers keep short technical logs to keep the service working and safe. For each request they note the kind of page and the result, not your IP address or the private links in page addresses, and these notes are deleted within about three weeks. Reports of errors can include details such as an IP address or a page address; they take a fixed amount of space and are deleted as newer ones replace them.
To show places near you on the website, we look up the approximate city of your IP address in a database on our own server; the result is used for that page only and is not stored. If you choose a city or search, your browser remembers it on your device (local storage) to offer it next time; you can clear it in your browser settings. "Near me" uses your device's location only when you press it and allow it, rounded to about a kilometre.
Cookies
Only the ones needed for the service: cookies that keep you signed in on this website and remember your last sign-in for up to 30 days, until you sign out, and short-lived cookies used during sign-in. No advertising or tracking cookies.
Why we use it
To make and manage bookings, to let businesses run their page and confirm your requests, to send you codes and booking messages, to review businesses before they go live, to keep the service secure, and to understand in aggregate how the site is used.
Who else sees it
- The business you book with sees your booking and the contact details you gave, so it can serve you.
- The Awning team sees business applications and, when needed to help or to prevent abuse, bookings and accounts.
- Services we use to run Awning: our hosting provider (servers in Germany), Resend to deliver email, Telegram if you connect it, Google or Meta (Facebook) if you sign in with them, and Cloudflare for our domain name. They process data only to provide their service to us.
- Your AI assistant. If you use Awning from ChatGPT, Claude or another assistant, that provider handles your conversation under its own terms; Awning receives only what the assistant sends to book or look things up for you.
We do not sell personal data and do not use it for advertising.
How long we keep it
Sign-in codes expire within minutes and unconfirmed holds within ten minutes. Bookings and business information are kept while the account or business is active and for as long as needed to settle disputes or meet legal duties. You can ask us to delete your account and data at any time.
Your choices
You can see and change your profile through your assistant or by writing to us, sign out of every device at once, disconnect any assistant, and ask us for a copy of your data or for its deletion. Write to support@awning.help. Awning is not meant for children under 16.
Deleting your data
Write to support@awning.help from the address you use on Awning and ask us to delete your account. We delete your account, your sign-ins and your profile within 30 days, and confirm by email. Bookings are removed from your account; a business keeps the record of a booking you made with it only as long as the law requires it to.
If you signed in with Facebook, you can also remove Awning in Facebook: Settings, then Apps and websites. That stops Facebook from sharing anything more with us; to delete what we already hold, write to us as above.
Changes
If this policy changes in a way that matters, we will say so on this page and, where appropriate, by email.